Tenant Referencing & holding deposits

Before offering you a tenancy we will apply for references, complete credit checks & right to rent checks.
You will pay a holding deposit equivalent to 1 weeks rent.

When signing for your tenancy you will pay 1 months’ rent in advance and a deposit equivalent to 5 weeks rent.

Please note: if your references/credit checks are not acceptable or you withdraw your application your holding deposit is non-refundable.

We are members of The Property Ombudsman Scheme & UKALA
Our client’s money protection is provided by UKALA

Repairs

Dwellings opening hours are Monday to Friday between 9.00am to 5.00pm, Saturday between 10.00am to 2.00pm and you can contact us on 01204 881500 or complete the online repair form.

Permitted payments and tenant protection information

Permitted payments

For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant’s behalf) the following permitted payments:

• Holding deposits (a maximum of 1 week’s rent);
• Deposits (a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for annual rental of £50,000 and above);
• Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
• Payments associated with early termination of a tenancy (capped at the landlord’s loss or the agent’s reasonably incurred costs);
• Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
• Interest payments for the late payment of rent (up to 3% above Bank of England’s annual percentage rate);
• Reasonable costs for replacement of lost keys or other security devices;
• Contractual damages in the event of the tenant’s default of a tenancy agreement; and
• Any other permitted payments under the Tenant Fees Act 2019.